Last updated on December 26th, 2025
BigCommerce’s eCommerce solutions come with a whole universe of features. You get visual editors, headless setups, API power, cross-channel selling, global reach, and strong analytics. These tools are amazing, but sometimes they also feel like a shiny maze with too many doors. Many businesses soon understand that using the full strength of BigCommerce often needs expert hands. That is why hiring a BigCommerce development agency has become a smart and steady choice.
A BigCommerce expert agency brings clarity where confusion loves to hide. Instead of training your internal team from zero, companies depend on BigCommerce development companies to build, adjust, and grow their online stores with fewer mistakes and much faster speed. Outsourcing brings fresh ideas, saves money, and removes hours of technical struggle. It also gives you skills your internal team may not have.
But with hundreds of agencies making bold promises, choosing the right BigCommerce development company is not always easy. You need clarity. You need sharp questions. You need a simple filter to see who is a real expert and who is just a good marketer.
Below is a neatly crafted list of 11 important questions every business should ask before hiring a BigCommerce development agency.
Table of Contents
Questions To Ask before Hiring a BigCommerce Development Agency
Questions To Ask before Hiring a BigCommerce Development Agency
You’ve shaped a vision for your online store and set aside a budget. Now, you have begun exploring BigCommerce development companies. At this stage, gathering the right information becomes absolutely essential. Below are the critical questions to ask before hiring a BigCommerce development agency.
1. What Are Your Qualifications?
Before anything else, evaluate the credentials of the BigCommerce development agency. This single step can reveal a universe of useful truths.
Look for:
- Experience working with BigCommerce’s eCommerce solutions across your industry
- A portfolio or case studies showcasing real projects
- Genuine client testimonials on websites or third-party review platforms
- Strong thought leadership with blogs, insights, or resource hubs that demonstrate expertise
- A visible presence on social and tech channels.
These small signals often reveal whether you’re dealing with a polished BigCommerce expert agency or a team still learning the ropes.
2. What BigCommerce Capabilities Do You Offer?
This heading now includes your keyword, and rightly so. Every BigCommerce development agency operates differently. Some specialize in headless builds. Others specialize in custom theme development, site migrations, CRO, catalog setup, or API integrations.
If you rely on consulting-heavy services, many experts will first diagnose your business challenges before presenting a tailored BigCommerce solution. The right partner will map their capabilities to your goals, not force a pre-packaged plan onto your business.
3. What Is the Procedure for Creating and Designing Websites?
The development process your Bigcommerce Development Company follows can strongly influence your project’s outcome. Structured agencies such as VserveeCommerce rely on proven engagement frameworks, milestone-based planning, and outcome-focused delivery.
In contrast, inexperienced teams may skip documentation, avoid timelines, and leave you guessing about progress.
An agency’s approach should feel transparent, steady, and predictable.
4. Will You Use a Pre-built Theme or Completely Modify My Website?
A seasoned BigCommerce development agency can hand-code your storefront or customize an existing theme. Both approaches are valid depending on budget, design complexity, and long-term scalability plans.
To avoid unpleasant surprises:
- Clarify expectations early
- Discuss customization depth
- Make sure the agency explains the limitations of pre-built themes
This question shapes the foundation of your entire online experience.
5. Which Content Management System Do You Plan To Employ?
CMS decisions affect daily operations. Since BigCommerce’s eCommerce solutions already include a built-in CMS, many BigCommerce development companies prefer using it unless a headless architecture is required.
Ask about:
- Long-term CMS strategy
- Integration methods
- Page speed optimization
- SEO considerations
- Compatibility planning for plugins or third-party tools.
A knowledgeable BigCommerce expert agency will always explain why a certain CMS meets your store’s future needs.
6. What Duties Will Be Carried Internally, and What Will Be Contracted Out?
Many eCommerce agencies outsource parts of development to freelancers or partner teams. This requires clarity.
Outsourcing may introduce:
- Additional costs
- Communication gaps
- Timeline delays
- Variation in code quality
Ask your BigCommerce development agency exactly which tasks remain in-house. This transparency protects you from mid-project surprises.
7. How Long Will It Take To Complete the Project?
Timelines vary depending on store complexity. An experienced Bigcommerce Development Company will provide a realistic schedule, highlighting:
- Key milestones
- Key dependencies
- Possible roadblocks
- Testing windows
Speed is important, but accuracy is valuable.
8. What Sort of Quality Control Checks Will Be Carried Out Before Launch?
A smooth launch requires rigorous testing. Your BigCommerce development agency should perform:
- Browser compatibility checks
- Device responsiveness tests
- Performance audits
- Security scans
- Prototype or sandbox testing
The best agencies also simulate customer journeys to locate friction points.
9. What Procedures Will Be Followed for Hosting, Security, and Upkeep?
A BigCommerce store depends on rock-solid hosting, airtight security, and ongoing maintenance.
Ask about:
- Security hardening
- Backup systems
- Uptime guarantees
- Monitoring tools
- Update schedules
A forward-thinking agency will guide you through long-term maintenance needs without drowning you in tech terms.
10. After Launch, Will You Offer Support and Training?
A BigCommerce expert agency invested in your success will not disappear after launch. They will offer:
- Post-launch assistance
- Training for your internal team
- Documentation for daily tasks
- Troubleshooting support
- Optimization recommendations
This separates a transactional vendor from a success-driven partner.
11. What Further Services Do You Offer?
Once your site is live, the journey continues. Many BigCommerce development companies offer additional services like:
- CRO & UX improvements
- Managed services
- Data migrations
- Custom app development
- Automation
- Analytics reporting
A strong long-term partner evolves with your business, not just your website.
FAQs
1. What is the most important factor when hiring a BigCommerce development agency?
The most important factor is proven experience across real BigCommerce projects supported by case studies and client reviews.
2. How do BigCommerce development companies usually charge for projects?
Most agencies follow fixed pricing, hourly billing, or milestone-based estimates depending on project complexity.
3. Is hiring a BigCommerce expert agency more cost-effective than in-house development?
Yes. Outsourced experts reduce training costs, minimize errors, and accelerate time-to-launch.
4. Should I choose a BigCommerce agency that outsources work?
It depends on how transparent they are. Outsourcing is fine as long as responsibilities and quality controls are clearly defined.
5. How do I ensure smooth communication with my BigCommerce development agency?
Choose an agency that provides structured updates, regular check-ins, and documented processes.
Conclusion
Hiring a BigCommerce development agency becomes much easier when you ask the right questions. These questions help you check credibility, technical skills, communication style, and long-term support. BigCommerce’s eCommerce solutions are powerful on their own, but the right partner turns that power into a smooth, scalable, and profitable online store. So choose with care, and choose with clear eyes.
Are you searching for an agency to guide your BigCommerce journey?
VserveeCommerce specializes in full BigCommerce development, customization, management, and optimization services. From design to deployment and everything after, our team brings precision, creativity, and a strong customer-first approach.
Reach out to us today and transform your BigCommerce vision into reality.
Suggested Reads
https://www.vserveeCommerce.com/blog/devops-and-qa-tools-for-bigcommerce-development-2025/ – Tools that refine development speed and testing accuracy.
https://www.vserveeCommerce.com/blog/how-b2b-companies-are-leveraging-bigcommerce-development-for-wholesale-and-bulk-ordering/ – A look at BigCommerce strengths for B2B scaling.
https://www.vserveeCommerce.com/blog/why-fashion-brands-choose-bigcommerce-agencies/ – How fashion sellers benefit from expert-led BigCommerce builds.
https://www.vserveeCommerce.com/blog/bigcommerce-website-design-enhances-user-experience/ – Ways smart BigCommerce design elevates shopping experiences.
