The breadth of BigCommerce’s ecommerce solutions—including code-free site creation, cutting-edge digital marketing tools, extensibility driven by APIs, cross-channel and global commerce capabilities, and intelligence analytics—can be a double-edged sword.
Although extremely extensive, certain firms might require assistance to utilize these features entirely. For this reason, many businesses are hiring a BigCommerce development agency to assist in the creation of their ambitious online storefronts.
Companies can delegate responsibility to bigcommerce experts and save time and money by working with an ecommerce web development business rather than trying to train internal staff members on a new platform. Years of working on similar projects also mean fewer errors on yours.
The ROI of outsourcing to a BigCommerce development agency is more significant than appointing and training an internal team of developers. Cost savings can then be reinvested in other business ventures. Also, the agency offers a new viewpoint on your current company strategy and sectors.
Everyone desires the best for their company. However, finding the finest bigcommerce agency might be challenging given the thousands of others offering grandiose promises and seductive presentations.
In this article, we’ve put together a list of 11 important questions to ask a potential BigCommerce development agency to help you find the ideal outsourced partner for your company.
Questions to Ask before Working with a Bigcommerce Development Company
You’ve created a vision for your online store, determined a project budget, and contacted several BigCommerce development companies to learn more about their offerings and costs. Therefore, It is essential to gather as much information as possible that is pertinent to the success of your project. Here are the top questions you should ask your potential bigcommerce agency partner:
1. What Are Your Qualifications?
Establish the credentials and relevant experience of the BigCommerce development agency before entering your company’s requirements. Verify for:
- Previous experience working with your sector’s BigCommerce and e-commerce customers.
- Case studies and examples of the work are available on the website of the Bigcommerce development company.
- Reviews on review sites and client quotes on the company website.
- The agency’s technological and social media presence on the appropriate channels.
- Simply looking through the website’s “Insights and Resources” section, you can learn about thought leadership and subject-matter expertise.
2. What Bigcommerce Capabilities Do You Offer?
Understanding whether the BigCommerce development agency’s capabilities match your business requirements is essential before starting an e-commerce development project. This is an excellent chance to comprehend the scope of the company’s BigCommerce services and then contrast them with those offered by other vendors.
This inquiry will be optional for organizations that use consulting to resolve business issues. Before pitching their services and capabilities that best suit your needs, experts will first understand your requirements and issues as part of the engagement process.
3. What Is the Procedure for Creating and Designing Websites?
The success of your project may depend on the procedure a BigCommerce development agency uses. Vserveecommerce, a reputable and knowledgeable BigCommerce agency, uses standardized outcome-driven engagement and delivery approaches that maximize client return on investment.
Conversely, inexperienced firms will hesitate and avoid providing details, ultimately shooting in the dark and keeping you in the know regarding the status of your project.
4. Will You Use a Pre-built Theme or Completely Modify My Website?
A certified ecommerce development service can either hand-code your complete website while managing every aspect of your online store, or it can alter and tweak pre-built themes to meet your essential ecommerce requirements.
It’s critical to make this project detail clear based on your goals and budget to prevent drastically disappointing results.
5. Which Content Management System Do You Plan to Employ?
The engine of an ecommerce website is a content management system (CMS). Most of your website’s operations will take place on these platforms, simplifying website customization and management.
Many BigCommerce development firms will have preferred CMSs of their own, including BigCommerce’s fully functional content management system.
Given the long-term effects of a CMS, it’s critical to comprehend the rationale behind a company’s choice of software for your BigCommerce online store. A broad spectrum of corporate CMS knowledge will be beneficial.
The agency’s plans for optimizing the CMS and e-commerce website for page speed and search engines must also be apparent to business owners.
6. What Duties Will Be Carried Internally, and What Will Be Contracted Out?
Web development and design companies frequently contract specific project elements to outside vendors—companies or freelancers with the knowledge and/or resources to see the job through to completion.
Delegating a task or project to a third-party BigCommerce expert can raise operational complexity, communication errors, delays, and costs, while this is okay.
The responsibilities that will be handled by the BigCommerce agency and those that will be outsourced must be well understood by business owners.
7. How Long Will It Take To Complete the Project?
Your goal as a company is to launch your digital store as quickly as feasible. Your BigCommerce agency should give you an approximate but realistic time frame for completion, detailing the project’s essential phases and milestones, depending on the project’s size and complexity.
For business owners to be fully prepared, an expert agency must also discuss any potential obstacles and circumstances that may materially alter the intended schedule.
8. What Sort of Quality Control Checks Will Be Carried out Before Launch?
Website testing is a must for the launch of a faultless online store. This procedure enables developers to find and address website problems before your clients, who are the actual users, become aware of them. A more sophisticated form of testing called prototyping involves testing the initial version of your online store with existing customers in controlled settings.
Testing best practices should be followed by companies with experience in website testing, including testing across browsers and devices and exploratory testing to uncover new flaws and vulnerabilities. The company must also describe its testing methods and the difficulties clients can anticipate.
9. What Procedures Will Be Followed for Hosting, Security, and Upkeep?
It’s critical to comprehend the hosting and security measures that a BigCommerce agency will implement for your online shop.
The smooth running of e-commerce websites depends on reliable web hosting. Reduced page load speeds, little to no downtime, unbreakable security, complete data backup, round-the-clock assistance, and expansion are all characteristics of good web hosting setups.
How the CMS will be upgraded and maintained is a crucial topic for discussion because marketing teams and store managers will likely need to be more knowledgeable about plugin and software compatibility, which poses a danger of website malfunctions.
10. After Launch, Will You Offer Support and Training?
What distinguishes profit-driven vendors from success-driven partners is the answer to this issue. A dependable partner that goes above and beyond your needs and ensures the ongoing success of your website is a BigCommerce development company that provides post-launch support for your online store.
Integrating training for your in-house team in their service offering allows an agency to move beyond a transactional relationship. This is important because your website and CMS will sometimes be in the hands of the development agency. Your team of marketers and developers has to be schooled in both long- and short-term best practices to keep things operating smoothly.
11. What Further Services Do You Offer?
Your journey toward growth is just starting with the creation and design of your BigCommerce website. You can use the outsourced BigCommerce development agency’s other pertinent services to scale your online business once they have gained your trust by creating a feature-rich, user-friendly, and beautiful website.
Wrapping Up
At Vserveecommerce, we provide a staggeringly large selection of professional e-commerce and digital transformation services. Our contemporary ecommerce solutions may assist you in turning your concept into reality, from cutting-edge application development and automation to complete and round-the-clock managed services. Contact us today to know more!
